In early March I came across a promotion for Gerard Cosmetics which included 2 lip glosses for $20 since I've been wanting to try these products for a while I decided to give their products a try. While I was on the site I checked out the sale section and there was a lipstick and lip gloss combo which was also $20. So I thought perfect... 4 lip products for $40 plus free shipping. In Australian dollars it cost approximately $54.
The colours I bought were;
1. Lipstick in Nude
2. Lip glosses in Nude (light pink nude), Deduction (dark and vampy) and Salmon (peachy orange)
My order came in less then 2 weeks, which was amazing. I couldn't believe how quick it came. However when I received my order I noticed something odd about the lip gloss in Seduction. It looked almost as if the tube was half empty. So I sent an email about my concerns and they responded to me within a day. And this was their response.
We are so sorry this has happened :( Please provide me with your order number so I can send out a new lipgloss to you. Also please let me know what color lipgloss that is.
Thank you for your patience!
A few days later I got a confirmation stating that a new one was on its way. This order took a little longer to arrive but nonetheless it came. And it was as pretty as a picture. When I opened it I was amazed the way it came. One top of that it came with a personalised note and a pen. Will never say no to a pen especially one this cute looking. If this isn't customer service I don't know what is.
So if you are wanting to give these products a try I would HIGHLY recommend this company. Big thumbs up!!!!!
Check out their facebook site as well because they usually have promotions going on.
What have you bought online recently?